Services

Contact Center / Help Desk Support

contact-center-help-desk-support

Need a help desk solution, but unsure how to start?

We can scale your operations and provide a guided approach and solution to meet your stakeholder’s needs. Whether it be selecting the right staff or identifying the best IVR solution, our project management team has previously established multi-tier help desks for various government agencies. We provided multi-tier support triaging calls when required to the appropriate designated area. We implement inquiry processing to improve first call resolution. We have provided Avaya support for the federal government.